How To Conduct Phone and Video Distance Consults and Training

Everything You Need To Know for Making Distance Consults Work!

Instructors:  Suzanne Hetts, Ph. D., CAAB-Emeritus and Dan Estep, Ph.D., CAAB


Distance consultations are training or behavior appointments that are conducted over the phone, or through online audio or video conferencing.  You may already make use of this option for follow-ups after you’ve already had an in-person consult, they are also a viable alternative for primary appointments.  This is a service that could expand your business in good times and bad, and provide a much needed option for clients.

But there are considerations and skill sets necessary for effective services over the phone.  Policies and procedures need to be in place that protect you and your clients and maximize the success of telephone or online video or audio consultations.

In the first session of this webinar course you’ll discover:

  • the most common mistakes you could make with telephone consultations and how to avoid them,
  • different types of phone consultations,
  • three options for growing your business outside your existing service area (which is one reason for considering telephone consultations),
  • what you must be able to do if you are even considering adding telephone consultations to your list of services
  • and much more!

In the SECOND session, we answered submitted questions, and live ones giving you the benefit of personal consulting time from us about YOUR business! The questions asked and topics covered apply to most all training and consulting businesses and took us beyond the content of the first session!

And now we’ve added a THIRD session – the 2020 update to introduce you to online platforms that weren’t available when we first offered this course.  AND puts distance consults in perspective in the age of pandemics and social distancing.

Here’s what just ONE participant had to say:

“This was an issue I had thought about but had no idea how to approach, Thanks!”  Deborah K.

We know times are tough so we are offering this three session course for only $35 

That’s just a little over $10/hour of professional instruction!

So use the BUY button below to enroll in the course.  You’ll immediately receive access instructions.  At least 3 CEUs will be available.


In the course we refer to two additional courses –  the Essential Communication Skills You Can’t Be Without  and How To Take Behavior Histories and Increase Your Consulting Success that will enhance your online and telephone consulting skills.  We’re giving you special stay-at-home pricing for BOTH, at least through the end of April.  So check them out by clicking on the links above and add them to your tool box of expanded skills.

PLEASE NOTE:  If you have previously purchased a course from Pet Pro Webinars, when asked for username and password, please click Existing User NOT New User.  You’ll use your previously created credentials.  If you’ve forgotten your password you can reset it.