Keys, Guidelines, and Protocols For Working With Pet Behavior Problems

iStock_000009081038_ExtraSmallInstructors: Suzanne Hetts, Ph.D., CAAB, CVJ and Daniel Estep, Ph.D., CAAB

Whenever you agree to work with a pet behavior problem, you have to have a plan.  A plan should give you a structure for thinking about the behavior problem and a systematic guide for how to approach it and troubleshoot it if things don’t go as planned.   It was this plan that was at the core of Suzanne’s book – Pet Behavior Protocols.  She called it the Response Protocol and her method of teaching others about behavior consulting with dogs and cats has been organized around this plan. The plan is not a proscriptive, micro-managed set of specific training/behavior modification techniques, but rather a flexible framework around which to organize one’s thinking.

In the years since the book was published, Suzanne and Dan have refined and expanded this plan.  We’ve added the Four Keys to Co-operative Training & Consulting – a component of training “philosophy” that helps you stay focused and self-evaluate your choices and approach.   The expanded 7-Step Positive Proaction Plan helps you implement the problem resolution step of the Response Plan and also serves as a troubleshooting guide.

In this 90 minute webinar we’ll cover all of these elements that together form a conceptual framework you can rely on to logically guide your decision making and explain to clients why you are recommending one course of action over another. We welcome your questions about “why do this and not that”, so you can see examples of all the components of the plan in action.
You’ll learn:
•        The first step in working with a behavior problem
•        What you should do even before the first step
•        How your philosophy of working with animals influences your plan
•        Using the Four Keys to Training & Consulting to guide your plan
•        When to educate owners about the problem behavior
•        What to do when you can’t identify a cause for the problem
•        How devising management and problem resolution recommendations is like hypothesis testing in a research study
•        Applying a Seven-Step Plan to problem management and resolution
•        How to know when you’ve reached the limits of your expertise and what to do about it

Whether you are an experienced behavior consultant and/or trainer or relatively new to the field, you’ll see how to use the Plan to provide a starting place for every case you see to avoid the panic of “what am I going to do with this one”, AND to know when it’s time to ask for assistance.

This webinar course is  available On Demand. See below.

People love this webinar! Here’s some of what our participants said about the live course:

“This was a very helpful review for an old-timer member like me.  I can always benefit from a refresher that consolidates much of what was covered in past webinars.”  Naomi H.

The most important take away for Sandra K. was “The four keys to cooperative training and consulting (with additional explanation) was a very helpful way of looking at organizing my thoughts about a plan.  “Follow the Science” was especially interesting along with “Thinking critically”.”

For Julia G. it was “The information presented has started a self evaluation as to how I approach, organize and express myself to my training/behavior clients.”  Julia G.

And with our special offer you have the opportunity to add on one month’s membership in Behavior Education Network at no additional charge.



By choosing this option, your credit card will automatically be billed 30 days from your course registration for BEN’s monthly membership fee of $25.  You can cancel at any time, but your course fee will not be refunded.


No, I don’t want the opportunity to have access to all the CAAB Chat replays, over 75 exclusive Member only webinars, pages of reviews of scientific articles, and more.  Just register me for the Keys, Guidelines, and Protocols course.



Here is a list of the majority of the previous webinar courses we mentioned during this webinar.   All are available with unlimited access to BEN Pro Members.

  1. What We Learned at IFAAB 2015 – we mentioned Dr. Clive Wynne’s presentation about the quadrants and how fuzzy the boundaries are between them
  2. Review of Pheromone Research and more about the olfactory system
  3. Counter conditioning and desensitization – Is everything old really new again?
  4. Our review of important results from Scott and Fuller’s research – we talked about breed differences and the overlap in behavioral traits among breeds
  5. How to Evaluate Scientific Claims and Research About Dog Behavior and Training – more on critical thinking and research methods
  6. Using the Scientific Method to Track and Improve Your Behavior and Training Results – we mentioned this very topic during the webinar
  7. Classical and Operant Conditioning – comparing and contrasting Response Prevention
  8. CAABChat on Response Prevention
  9. CAABChat on Techniques and Procedures for Following Up with Pet Owners